Returns & Refunds
In-Store Purchases
At Rustic to Refined, we want you to love your purchase but we understand things don’t always work out! That’s why we offer a 14-day refund policy. To be eligible for a return, your item must be in an unused and re-saleable condition with tags and in its original packaging. The item must be received and inspected by Rustic to Refined staff before a refund is issued.
Online Purchases
For purchases made online, you must notify us within 3 days of receiving the package if you’d like to request a return and refund. We will require proof of purchase. Items sent back to us without first requesting a return will not be accepted. If your return is accepted, we will send you instructions via e-mail on how to proceed. Shipping fees are non-refundable, you are responsible for all pickup or delivery costs associated with returns or exchanges. We must receive the return within 14 days of the initial delivery and will notify you once we’ve received and inspected it. If approved, you will be automatically refunded by your original payment method. Please allow 8-10 days for the refund to appear in your account or on your credit card statement.
Rustic to Refined reserves the right to refuse refunds on damaged or abused merchandise and non-refundable items.
Non-returnable Items
Some items cannot be returned, such as antiques and custom products (such as special orders or personalized items). We also do not issue refunds on sale items or gift cards; these sales are considered final sales. There is a 25% restocking fee for all returns or cancellations of furniture that have been built or finished to order. Please contact us if you have questions or concerns about your specific item.
Damaged Items
Please inspect your order upon reception and notify us within 3 days if the item is defective, damaged or different from the purchase order. Please include photos of both the packaging and products within. We will evaluate the issue and do our best to make things right!
If you have any further questions about our Shipping & Delivery policies, please do not hesitate to contact us.